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	<title>The Tanooki &#187; Customer Support</title>
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	<link>http://www.thetanooki.com</link>
	<description>Your one-stop source for Video Game news coverage!</description>
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		<item>
		<title>Nintendo doesn&#8217;t talk about the lack of Virtual Console games lately</title>
		<link>http://www.thetanooki.com/2009/07/30/nintendo-doesnt-talk-about-the-lack-of-virtual-console-games-lately/</link>
		<comments>http://www.thetanooki.com/2009/07/30/nintendo-doesnt-talk-about-the-lack-of-virtual-console-games-lately/#comments</comments>
		<pubDate>Fri, 31 Jul 2009 03:21:15 +0000</pubDate>
		<dc:creator>Rhody Tobin</dc:creator>
				<category><![CDATA[Wii]]></category>
		<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.thetanooki.com/?p=20214</guid>
		<description><![CDATA[The last two Wii Shop updates haven&#8217;t included any Virtual Console games at all. &#8230; <a href="http://www.thetanooki.com/2009/07/30/nintendo-doesnt-talk-about-the-lack-of-virtual-console-games-lately/">Continue reading <span class="meta-nav">&#8594;</span></a><h3>Related Posts</h3>
<ul>
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        <a class="ptitle wii" href="http://www.thetanooki.com/2007/02/15/nintendo-you-get-to-keep-your-virtual-console-games/" rel="bookmark" title="Nintendo: you get to keep your Virtual Console games">
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        <a class="ptitle wii" href="http://www.thetanooki.com/2008/04/11/four-or-two-games-for-the-pal-virtual-console-today/" rel="bookmark" title="Four (or two) games for the PAL Virtual Console today">
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        <a class="ptitle wii" href="http://www.thetanooki.com/2007/11/07/nintendo-200-virtual-console-games-before-08/" rel="bookmark" title="Nintendo: 200 Virtual Console games before &#8217;08">
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            <div class="related-title">Nintendo: 200 Virtual Console games before &#8217;08</div>
        </a><!-- (24)-->
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	</ul>
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			<content:encoded><![CDATA[<p style="text-align: center; "><img class="aligncenter size-full wp-image-20215" title="wiishopchannellr4" src="http://www.thetanooki.com/wp-content/uploads/2009/07/wiishopchannellr4.jpg" alt="wiishopchannellr4" width="485" height="235" /></p>
<p>The <a href="http://www.thetanooki.com/2009/07/20/weekly-nintendo-shop-update-for-july-20th-2009/">last</a> <a href="http://www.thetanooki.com/2009/07/27/weekly-nintendo-shop-update-for-june-27th-2009/">two</a> Wii Shop updates haven&#8217;t included any Virtual Console games at all. A blog called The Gamebag posted what they claimed to be a letter from Nintendo in response to their questions regarding the lack of VC games, as well as the possibility of the <a href="http://www.thetanooki.com/2009/07/15/everyones-nintendo-channel-updated-in-japan/">Nintendo Channel update</a> coming to North America:</p>
<blockquote><p>Dear Jorge,<br />
We understand your concern about the lack of service on the VC as of late. Due to sales numbers being far greater recently on Wiiware than on Virtual Console, we have decided to steer in the direction of WiiWare.<br />
Also, we in America have NO plans to update the Internet Channel or the Nintendo Channel. We hope you understand</p></blockquote>
<p>You may have seen this posted on one or two other Nintendo news sites. There&#8217;s a good reason why it wasn&#8217;t posted here, though. It just sounds too fishy. It just seems too straight forward. Nintendo tends to say little or nothing about&#8230; well, anything they&#8217;re asked. It&#8217;s always &#8220;rumors and speculation&#8221; this and &#8220;we have nothing to announce at this time&#8221; that.</p>
<p>Well, the folks at Kombo felt the same way, so they did a little digging themselves. This is the response they got:</p>
<blockquote><p>Each week Nintendo makes available a mix of Virtual Console, WiiWare and Nintendo DSiWare games. Combined, these services currently provide gamers with hundreds of fun and interesting downloadable games to choose from. There is no preset schedule as to how many games will become available in a given week, but many more are on the way via all of these digital delivery systems.</p></blockquote>
<p>See, that sounds more reliable. This is the kind of letter you&#8217;d expect to get from Nintendo. Not a straight answer, but more of a description of their download services with the answer nestled in amongst the shilling.</p>
<p>It doesn&#8217;t sound like Nintendo will be abandoning the Virtual Console any time soon. The last two weeks brought some pretty big-name WiiWare games, so it only makes sense that Nintendo wouldn&#8217;t want to go up against them with VC games.</p>
<p>Please forgive the internet. It just likes to panic.</p>
<p><a href="http://wii.kombo.com/article.php?artid=14590">Kombo</a></p>
<h3>Related Posts</h3>
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        </a><!-- (24)-->
    </li>
	</ul>
<div class="clear"></div>]]></content:encoded>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Nintendo customer service continues to go &#8220;above and beyond&#8221;</title>
		<link>http://www.thetanooki.com/2008/12/31/nintendo-customer-service-continues-to-go-above-and-beyond/</link>
		<comments>http://www.thetanooki.com/2008/12/31/nintendo-customer-service-continues-to-go-above-and-beyond/#comments</comments>
		<pubDate>Thu, 01 Jan 2009 02:30:29 +0000</pubDate>
		<dc:creator>Christian Ponte</dc:creator>
				<category><![CDATA[Wii]]></category>
		<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.thetanooki.com/?p=17382</guid>
		<description><![CDATA[Another heartwarming story before the end of the year. This one, detailing John&#8217;s experience &#8230; <a href="http://www.thetanooki.com/2008/12/31/nintendo-customer-service-continues-to-go-above-and-beyond/">Continue reading <span class="meta-nav">&#8594;</span></a><h3>Related Posts</h3>
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        <a class="ptitle wii" href="http://www.thetanooki.com/2007/06/08/customer-service-responds-to-microphone-rumor/" rel="bookmark" title="Customer Service responds to microphone rumor">
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	</ul>
<div class="clear"></div>]]></description>
			<content:encoded><![CDATA[<p><img class="size-full wp-image-17383" align="right" title="081231customer" src="http://www.thetanooki.com/wp-content/uploads/2008/12/081231customer.jpg" alt="081231customer" width="245" height="312" />Another heartwarming story before the end of the year. This one, detailing John&#8217;s experience with a troublesome Wii, just goes to show us that even though Nintendo has shifted their focus to marketing games like <em>Wii Sports</em> and <em>Wii Play</em>, they&#8217;re still the same company with the same kick-ass Customer Service center they&#8217;ve always had. Have a read:</p>
<blockquote><p>I&#8217;ve had a Wii for 2 years now and had my first problem with it about a month ago. When playing a game, specifically Resident Evil 4, green digital artifacts would show on the screen. It was also happening with Guitar Hero World Tour. I [went] to the Nintendo website, looked up my serial number, and was informed that it was out of warranty (which I expected) and I would have to pay $75 for it to be fixed.</p>
<p>I decided to call the customer service number and see if anything else could be done. I spoke to a very friendly woman who was in California. She looked up my serial number and informed me that it was, in fact, &#8220;still under warranty&#8221; and promptly took down the problem and e-mailed me a printable Fedex shipping label. I sent off the Wii and anxiously awaited its return. The next week my Wii came back, and on the paper detailing the repairs, it stated that they were not able to duplicate the problem. &#8220;Oh great&#8221; I thought to myself, but upon further reading I discovered that they had replaced the motherboard because it was the &#8220;suspected cause&#8221; of the problem, and also sent me 2 brand new copies of Resident Evil 4 and Guitar Hero World Tour, all at no cost. For my 2 year old Wii, I would say this is above and beyond the call of duty and wanted others to know.</p></blockquote>
<p><a href="http://consumerist.com/5120653/nintendo-trusts-their-users-goes-above-and-beyond">The Consumerist</a><br />
via <a href="http://www.infendo.com/wii/nintendo-forgets-theyre-a-large-corporation-goes-above-and-beyond-says-consumerist/">Infendo</a></p>
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        </a><!-- (15.8)-->
    </li>
	</ul>
<div class="clear"></div>]]></content:encoded>
			<wfw:commentRss>http://www.thetanooki.com/2008/12/31/nintendo-customer-service-continues-to-go-above-and-beyond/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Nintendo of Europe can fix Brawl disc errors, too!</title>
		<link>http://www.thetanooki.com/2008/06/28/nintendo-of-europe-can-fix-brawl-disc-errors-too/</link>
		<comments>http://www.thetanooki.com/2008/06/28/nintendo-of-europe-can-fix-brawl-disc-errors-too/#comments</comments>
		<pubDate>Sun, 29 Jun 2008 01:20:56 +0000</pubDate>
		<dc:creator>Christian Ponte</dc:creator>
				<category><![CDATA[Wii]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[Smash Bros]]></category>

		<guid isPermaLink="false">http://www.thetanooki.com/?p=14645</guid>
		<description><![CDATA[It&#8217;s happening again. Brawl&#8217;s out in Europe, and some Wii systems can&#8217;t read the &#8230; <a href="http://www.thetanooki.com/2008/06/28/nintendo-of-europe-can-fix-brawl-disc-errors-too/">Continue reading <span class="meta-nav">&#8594;</span></a><h3>Related Posts</h3>
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<div class="clear"></div>]]></description>
			<content:encoded><![CDATA[<p><a rel="attachment wp-att-14646" href="http://www.thetanooki.com/2008/06/28/nintendo-of-europe-can-fix-brawl-disc-errors-too/080628discerror/"><img class="aligncenter size-full wp-image-14646" title="080628discerror" src="http://www.thetanooki.com/wp-content/uploads/2008/06/080628discerror.jpg" alt="" width="460" height="319" /></a></p>
<p style="text-align: center;">
<p>It&#8217;s happening <a href="http://www.thetanooki.com/2008/03/12/brawl-may-disappoint-some-for-a-limited-time/">again</a>. Brawl&#8217;s out in Europe, and some Wii systems can&#8217;t read the dual layered disc.</p>
<blockquote><p>Super Smash Bros. Brawl [utilizes] a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has [specialized] cleaning equipment that can resolve this problem. Please do NOT attempt to clean the lens yourself, as you may damage the system.</p></blockquote>
<p>Have no fear, because Nintendo of Europe will be offering the same free lens-cleaning service offered in Japan and North America&#8230; You just won&#8217;t have a Wii to play games on for a while, that&#8217;s all.</p>
<p><a href="http://www.nintendo.co.uk/NOE/en_GB/news/2008/super_smash_bros_brawl_game_disc_information_8780.html">Nintendo of Europe</a></p>
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<div class="clear"></div>]]></content:encoded>
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