Sony’s recent v3.21 firmware update removed the ability to install another operating system onto the PlayStation 3, allegedly for security reasons. That feature had originally available since the console’s launch, and now it seems that European law has allowed for one European PS3 owner to complain and receive a refund.
NeoGAF moderator iapetus contacted Amazon, where he purchased his PS3, with his complaint. Since the removal of the Other OS feature meant that the PS3 no longer offered all of its originally advertised features, the following clause of Directive 1999/44/EC was considered relevant:
The goods must:
- comply with the description given by the seller and posses the same qualities and characteristics as other similar goods
- be fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase.
As a result, Amazon granted the user a roughly 20% refund without needing to return his 60GB PlayStation 3, a SKU which is no longer produced, is out of warranty, and out of Amazon’s 30-day guarantee. This could set precedent if more PlayStation 3 owners in Europe seek refunds from their original retailers, most of which will likely seek the money back from Sony.