When Capcom prepared to launch Phoenix Wright Ace Attorney: Trials and Tribulations, they anticipated a good amount of demand based on sales of the previous games. Apparently, it either wasn’t enough, or the Phoenix Wright plushie enticed many fans on the fence to go and drop $5 for the game. As a result, Capcom was only able to ship about half of the online pre-orders out on time, with the rest following a month later (and not all with the plush toy bonus).
Hopefully this is the first you’re hearing about it. If you were one of those affected, however, Capcom has sent out an apology. As a thank you for your patience, they’re offering to ship plushies to those who are entitled to them, and are also giving you 10% off your next Capcom online store purchase. Isn’t that nice?
You can check out the written apology after the break.
To our loyal Capcom Store customers:
Capcom would like to sincerely apologize for the confusion and troubles caused by the recent shortage of Phoenix Wright: Ace Attorney: Trials & Tribulations in our online store. Please accept our deepest apology; We were caught off-guard by the strong fan reaction to our offer and stumbled. We are taking this very seriously and promise that we will not have issues like this going forward.
Our pre-order total for Phoenix Wright: Ace Attorney: Trials & Tribulations was more than double our pre-sale estimates. We found similar enthusiasm for the game throughout our retail partners which immediately created a shortage of the product. As a result, many of our loyal online customers did not receive the game until a month after it was released. We also offered a Phoenix Wright plush toy to all those who pre-ordered the game. Some of you did not receive the plush toy when the game finally did arrive.
We want to do what we can to remedy this situation. We have more Phoenix Wright plush toys in our warehouse now and all customers who placed their order before 10/23, but did not receive the Phoenix Wright plush, will be receiving one in a few days. Also, we are extending our Thank You coupon to the end of December in the hopes that it will, in a small way, thank you all for your patience, loyalty and understanding.
Please use coupon code PWthanksyou in the Capcom store at checkout for 10% off of you entire purchase through 12/31/2007. We apologize again for the inconvenience.
Sincerely,
Darin Johnston
Customer Support & eCommerce Manager
Capcom Entertainment, Inc.
