Mike is a pretty lucky guy. Even though his son’s DS was ruined due to negligence when a friend spilled beer all over the handheld, Nintendo was still willing to replace the damaged product free of charge. Although it clearly states in the warranty for the DS that damage due to liquid is not covered, a brand new replacement DS was sent out within two days.
While this certainly is good news for Mike, I personally am just a tad bit jealous. This past spring my own DS Lite was accidentally totaled when my roommate knocked it off of a shelf, and I was charged fifty dollars in order to replace the busted one. I guess I should be thankful that I didn’t need to pay full price for a new DS, but come on Nintendo! A free replacement would have been nice.
What about you readers? Have you had any experience with Nintendo customer service in the past, and how did you feel about it?
