The Tanooki’s Daily Recap – October 8, 2007

It’s Matthew story time!
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So today I strolled into the Merchandise Mart food court. For those of you who aren’t in the know, the Merchandise Mart is home to a ton of businesses, merchants, expos, and a complete lack of that 20-something Nintendo blogger demographic.

After trying to figure out a place to eat, I decided upon a Panda Express rip-off joint that was tucked away in the corner, Lai Lai Oriental Express. The menu was your standard Chinese fare, yet it didn’t matter because everything looked the same. Before making a $7 commitment (nobody likes to waste their money on bad Chinese food. Nobody), I wanted to ask if I could try a sample of the schezwan chicken. When I asked to try the chicken, the woman started to pile the rice in a bowl, to which I quickly asked to “try the chicken.” She nodded as if she understood, and then continued to pile more rice in the bowl. Patiently, I asked if I could “just try a sample,” to which the woman switched from English to her native language and said something. I will never know what was said (and I don’t think I want to know), but it got a huge laugh from the other two women behind the counter.

The nice woman then proceeded to whip out her handy toothpick as she dug around for the smallest possible piece of chicken to give me as my “sample.” She emerged from the chicken tub with a piece of chicken that was no larger than the Home button on the Wii remote. No joke.

After putting the chicken in my mouth, we stared at each other in obvious disgust for the remainder of my sampling time. There was absolutely no way that I would give this woman $7 for schezwan chicken served with a side of humiliation, but I asked how much a side of white rice was just out of sheer curiosity. After turning down the $2 side of rice, she asked (in yet another degrading voice) if it was “too much?! hahahaha.”

So kids, the next time you go into a restaurant and you aren’t degraded in a foreign language and made to feel extremely insignificant, make sure to thank the staff on your way out. Oh, and never go to Lai Lai Oriental Express.

What are some of your worst customer service experiences?

News and Information
Smash Bros. site updates with Zero Suit Samus’ Special Moves
Revised Manhunt 2 still rejected by BBFC
Nintendo Australia apologizes for delays on Wii games
Available this week at retail: October 8, 2007
Eat some fries, save money on games at Toys “R” Us.
Nintendo is crowned King of Games
Rockstar will continue to appeal Manhunt 2 ban
More information on mysterious new Wii SKU
Reggie crowned Grand Marketer of the Year for 2007

Press Releases
North American Virtual Console – October 8, 2007
Donkey Kong: Barrel Blast official press release
Nintendo confirms ‘Galaxy’ pre-order bonus
FFXII: Revenant Wings on track for Europe in early ‘08

Society and Culture
Super Paper Mario: The Movie?
Maybe they thought it was a toaster?

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About the Author: Matthew Dominick

Co-Founder/Owner/Director
  • Billie

    When the DSLite first came out, I went to GameStop and asked for it and the employee laughed in my face and said “Why do you want that for?” (While giggling like a school girl), then proceeded to let me know how great the PSP was.

  • matthew

    I had a feeling we were going to get a ton of GameStop stories. :P

    Just this last weekend, I was standing in one and I overheard the guy tell this family that the 360 is the only console they would need right now. If I wasn’t so focused on getting out of the store as soon as possible to go home, he would have been o-w-n-e-d by me.

    There is also this guy that I avoid at all costs at GameStop. One time I was just browsing around and I asked him a simple question like “when does Mega Man ZXYWX come out?” (pre Tanooki days). He didn’t know, but he decided to talk about the state of the industry to me for over 15 minutes. Notice the “to” me and not the “with” me…I didn’t have a chance to say a word.

    A weeks later I picked up an EGM and found everything the guy said in one of the articles. Word for word. Weird…

  • robertj15

    Called my local GameStop two days ago to see if they were participating in the preorder Super Mario Galaxy special (where you get the coin) and he didn’t know about it. Not necessarily a bad customer service story, but why do I sometimes feel like we know everything before they do, and it’s supposed to be the other way around.

    In regard to Billie: the DS is viewed as a kids handheld for whatever reason. I just let the almost 25+ million sales over the PSP talk for itself :)

  • matthew

    That same guy probably also told you how much better and more popular the PS3 will be pre-launch.

    Heh.